In these Terms and Conditions, "AU customer support" and "Aus Flight Booking" are used interchangeably to refer to the same legal entity.
The terms and conditions of Aus Flight Booking establish the obligations and liabilities of agencies in terms of regulations and circumstances. By 'We', 'Us', or 'Our' in this policy, we mean Aus Flight Booking, and these terms apply to the relationship between us and our clients. Information on our website is offered for general information only.
While traveling with Aus Flight Booking, you are personally responsible for producing original and legitimate documents, such as entry and departure visas. Your passport must be valid for at least six months before the departure flight.
Aus Flight Booking cannot be made liable for any inaccuracies in the information supplied by passengers. Name corrections after ticket issuance may incur penalties.
We are not liable for any loss due to incorrect destination details, flight information, or travel dates.
Changes to issued tickets may incur penalty charges, higher fares, taxes, and a reissue fee of $150 per ticket.
Ticket prices are variable until full payment is made. A merchant fee applies for credit card payments.
Passengers are responsible for holding valid passports, visas, and permits. Non-compliance may result in fines.
Ensure your passport is valid for at least six months before travel to avoid entry refusals.
Flight cancellations may incur fees up to 100% of the ticket cost. A $150 cancellation fee applies in addition to airline charges.
Refunds are processed after funds are received from suppliers, taking approximately 14-16 weeks.
Confirm your travel arrangements with the airline at least 72 hours before departure.
Ensure you have your tickets and required documents before departure.
Credit card payments incur a surcharge: 2% for MasterCard and Visa, 4% for high-fee cards.
Arrive at the airport at least 2-3 hours before departure for security checks and formalities.
Passengers are responsible for their health-related issues and required medical documents.
Our support is available on weekdays, excluding weekends and public holidays.
Passengers are liable for all taxes levied by different countries, which may change without notice.